This is what we can do together, how we can do it, and why it matters:

These are the methods and materials that come to use in UX projects:

Usability Engineering
aka UX Design

I offer a full range of usability services, with a focus on creating concepts through sketches and wireframes and connecting them to prototypes and click-dummies.

Before this I can help you generate ideas and structure them (ideation), followed by translating requirements into use cases and user journeys.

You can also hire me to create personas, define jobs-to-be-done (another method for translating requirements), and to build an information architecture for your product and features.

What is usability engineering?
Usability engineering is another term for UX design. It's the profession including research, ideation, concept development and prototyping. Following the user-centered design approach (UCD), the double diamond model or other common approaches, a problem space is explored, a scope defined, and the solution space built.
Usability is grounded in international standards (ISO 9241) and the German Usability Professionals Association (German UPA) is the industry body, where I am a member of.
What is UX design?
UX design is used either interchangeably with usability engineering or in a broader sense, as the term 'User Experience' was originally defined.

The thing you are looking for is not listed?
You need help which to choose?
You have questions? 

I am happy to chat.

User Research
UX Research

I can prepare, execute, and analyze qualitative and quantitative research methods, or a combination of the two.

The most common qualitative methods are shadowing, user interviews, and usability testing.

Quantitative methods include, for example online surveys, using standardized questionnaires such as the SUS (System Usability Scale) or the NPS (Net Promoter Score).

Other research methods I offer are stakeholder interviews, competitor benchmarks, and expert reviews of existing solutions (also known as UX audits).

What is user research?
User research spans from psychology to statistical methods, combining empathy with strong methodologies to understand what users think, wish for and the needs behind their behaviors.
In user research I apply qualitative and quantitative methods tailored to the specific research question. Every project I have worked on was rich in insights and equipping clients with valuable know-how for better product developments.
Some of my favorite qualitative methods, such as SUS, PSSUQ, and ISO9241, I described in a medium article.
What is UX research?
UX (User Experience) research is synonymous with user research.

You need help setting up a research scope?
You have a research question?
Or you need one?

I am happy to discuss a project setup.

UX Consulting

I can help you to shape a UX strategy with visions, roadmaps, and maturity. I can support you in all aspects of the UX toolbox, its methods and materials.

I can consult with you to define design processes within development teams.

I can also help you to develop or improve employee surveys.

What is user experience?
User Experience is a broad field. As subject matter expert I can help answer your questions and support you in all things related to UX.

If you have any demand in terms of UX consulting,
I am happy to discuss how I can consult you.

Design Thinking

I have facilitated numerous workshops and would be happy to prepare and moderate the next one with you. I can also conduct training sessions on UX topics.

I offer to work with you to define problems with you together and shape the scope for your projects.

Design what?
The approach of examining problems from a design perspective is called design thinking. This is a practical methodology using workshops, trainings and other group formats to address problems.

You want to do a workshop and need somebody to take care?
You want to train your team about UX?
Let's discuss how I can help you.

Data Experience

When user experience and data science intersect, extraordinary data visualizations can be created.

This requires data structuring and priorization, chart wireframing, information visualisation, and infographic design.

Dashboards are the most common implementation when it comes to productive interfaces though.

Data Science User Experiene
Data experience is what I call the combination of data science and user experience. Transforming data into valuable information for the user or reader is a field with immense potential in every company I've encountered.

You have the data science power,
and want to make the outcome also visually excellent?
Let's talk how to achieve this.

UI Design

Does your project require screen design? I can help.

Do you also want compelling copy in the interface? I specialize in UX writing and microcopy.

You are interested in whether the solution meets the expectations? Let's conduct a usability test!

User Interface Design...
... is the step from the concept to the final look of an interface. It’s the pixel-perfect refinement of a product's digital component that defines its visual appearance. Implementation, or realization is the next step though.

I’m happy that scrolled here :)

If you are interested, we can have a video chat, a meeting in your office, or a phone call.

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The User Experience 1x1

In one day, the basic design process is practices. It starts with user research, continues with idea generation and concept development, and ends with prototyping and a usability testing.

Your future products will be more usable, the return on investment will grow, and the customers will be happier.

Duration
13:00 - 17:30, incl. breaks
09:00 - 12:30, incl. breaks

Target Group
engineering manager
team leader
product manager
organizational leader
and anybody with a stake on UX

Outcome
Gain an understanding of UX methods, learn how UX designers work, and get a feel for the design process.

Package UX Training

Structure
The training adapts the methodology of a "design sprint" and condenses the 5 days into just 5 hours. With introduction and wrap-up, it becomes a 7-hour, hands-on, fun training to try the basics of UX design.

  • 1 hour user research
  • 1 hour ideation
  • 1 hour conception
  • 1 hour prototyping
  • 1 hour testing


Pricing
2.550€
zzgl. Mwst.

Innovation Day

I invite you to a day full of ideas. Have a use case in mind? Need someone to collect and shape the ideas of you and your team? Let's go through the 3 phases of inspiration!

Duration
09:00 - 16:00, incl. breaks

Target Group
engineers
designers
usability specialists
project manager
requirement engineers
product owner
and all other people in research & development units

Outcome
Generate wild ideas and see if your team votes for the low hanging fruits or the more outlandish concepts.

Package Ideation Day

Structure
The workshop follows the 3 phases of inspiration:

  • 2h offload ideas
  • 2h look around for ideas
  • 2h go wild to find unusual ideas


This will capture everyting that's on your mind and go one step further as well.

Pricing
3.200€
zzgl. Mwst.

UX Maturity Boost

Are you familiar with UX and want your organization to improve in this area? Measure the UX maturity of a team, identify the next steps and prepare to level up your organization.

In the first step, you will understand how to assess a team and conduct the measurement. In the second step, you will select methods and materials to enhance your organization.

Duration
13:00 - 17:30, incl. breaks
09:00 - 12:30, incl. breaks

Target Group
designer
engineering manager
team leader
product manager
organizational leader
and anybody with a stake on UX

Outcome
You'll understand the current UX status of your team. You know what the next steps are and you have a clear path for leveling up UX within your team.

Package UX Factors

Structure
The two workshops use the method of UX factors which consists of 24 process factors, divided into hygienic, linear, and excitement factors plus seven product factors.

  • measure the UX maturity of a team
  • explore next steps
  • shape a path to level up


Pricing
4.000€
zzgl. Mwst.

Thank you for being here, I am Jens Mühlstedt

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Write me a mail: jens.muehlstedt@gmx.de

Find me on LinkedIn: linkedin.com/in/muehlstedt

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